As our corporate philosophy states, "DI is all about people".
We hire and train the best.
Each person is fully trained in their position which results in high job satisfaction
and low turnover. Each employee is also informed on how they fit into our company
via a full day orientation which entails meeting with each department manager
to learn the different disciplines.
Once trained, our employees are empowered to make decisions. They are the closest
to the customer, the situation and the solution. They will make the best decision
for our client and DI. If they are in error, we learn from our mistakes, but not at the client's
expense.
Our corporate culture demands our employees to be honest, fair and show respect
to our clients as well as other employees. During training, each employee attends
a business ethics class so they know right from wrong. They attend a communications
class so they understand the importance of timely, thorough communication.
We hope you get to experience working with them soon.
Our Technicians
People enjoy doing business with good people. We understand that. Our technicians
are highly qualified plus they are good people who can talk with you and explain
your options. They are courteous, friendly, and will solve your problem.
Because we monitor our response times (and take them very seriously) we can insure
our technicians will be on time. They carry supplies and parts in company owned
and maintained vehicles, enabling them to get there and have the necessary supplies
to fix your equipment.
Our team includes printer technicians, copier technicians, IT support technicians
and bench support technicians. They represent "DI" to our client, and they represent
us well.
Dispatch
How do you want to place a service call?
Many people prefer to speak with customer service. Our customer service answers
your call - no voice mail. Our clients enter their service calls 61% of the time
via the phone; 33% prefer to enter their calls on line; 6% enter their calls via
custom web sites. You can have it your way with DI.
Our dispatch system is state of the art. With our flagship program LaserCare,
you give us the Express number, (we used to asset tag your piece of equipment)
and we take it from there. Our system knows where the equipment is, what supplies
and parts it requires, its history from day one, if it's a high priority piece
and if it's under warranty.
Dispatch "beeps" the calls to our mobile technicians over the Internet. The
technicians receive all the information they need via their PDA...even where or
where not to park at your facility.
Our Dispatchers take your calls, monitor our response times and help route our
technicians. They will not ask you to fix your own equipment unless you request
their help.
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